Implementation capability
Does the vendor handle configuration, migration, training, and go-live — or do they hand you a login and leave? In-house delivery vs. partner delivery makes a major difference in accountability.
Guide
How to evaluate digital transformation vendors without getting misled.
A practical comparison framework covering implementation capability, support model, flexibility, total cost, and alignment with Indian SME realities.
Compare Bizinex against your current optionsSupport model
Is support ticket-based or relationship-based? Who owns resolution when something breaks? What is the escalation path? Is there a named account manager or a rotating helpdesk?
Flexibility and exit terms
Can you export your data in standard formats? Are customisations documented and owned by you? What happens if you decide to move on in three years? These questions separate genuine partners from lock-in vendors.
Key Checklist Items
Critical items to verify
From the full checklist
Implementation included or billed separately?
Dedicated post-go-live support included?
Data exportable in standard formats?
Customisation ownership stays with client?
SLA commitment in writing?
Local SME reference clients available?