Stay stable after go-live with proactive support, SLA, and continuous improvement.
Your systems should improve every month, not degrade after launch. We stay accountable for support, monitoring, and optimization.
Get support planExpected Outcomes
What this service unlocks
Faster issue resolution
Reduced business downtime
Higher user adoption and satisfaction
Continuous process and system optimization
What We Deliver
Scope included in this service
Central support desk
Single queue for incidents, requests, enhancements, and user guidance.
SLA-driven response model
Priority matrix with committed response and resolution targets.
System and integration monitoring
Active checks for uptime, queue failures, sync issues, and performance alerts.
Release and patch management
Planned updates, change logs, and regression checks before rollout.
User enablement
Refresher training, role guides, and new-user onboarding support.
Improvement backlog
Monthly review of enhancement opportunities and business impact.
Add-On Services
Optional upgrades with clear pricing anchors
Managed support plan
From Rs 18,000/month
Ticketing, triage, and standard SLA
Priority SLA plan
From Rs 35,000/month
Faster response windows and escalation
Dedicated success manager
From Rs 60,000/month
Strategic and operational ownership
Managed Services
What ongoing management includes
SLA, support coverage, and continuous optimization